Feedback
After we finalise your complaint
If you are not satisfied after we have finalised your complaint, there are different options available depending on what you would like to do next.
Request a reconsideration if you have new relevant information
You may request a reconsideration only if you have new, relevant information that was not available during our original investigation and that could reasonably affect our findings.
To request a reconsideration:
- provide the new information to your original investigator, and
- ask that they reconsider the investigation in light of that information.
The original investigator will then either:
- update their investigation having regard to the new information, or
- confirm (affirm) the original findings.
Provide feedback about our service or conduct
Our service is delivered in accordance with the Tax Ombudsman service guidelines set out in Our commitment to you.
If you have feedback about how we handled your complaint, or about the conduct of our staff, you may let us know.
This option allows you to comment on your experience with our service in your specific case. It does not involve reconsidering the outcome of your complaint or re-examining our investigation findings.
If you are unable to resolve any concerns with the relevant officer or want to submit feedback about our service or conduct, you can email: [email protected].
We consider all feedback we receive. If we decide that further action is required, we may contact you to discuss the matter.
Further options
If you remain dissatisfied with our conduct, you may make a complaint to the Commonwealth Ombudsman.
The Commonwealth Ombudsman can consider complaints about our conduct. They cannot review or overturn our investigation findings about the tax administration actions or decisions that are the subject of your complaint.