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  • About us
    • Our people
    • Our legislation and jurisdiction
    • Corporate Information
    • Our policies and plans
    • Senate orders
    • Contact us
  • For taxpayers
    • What can I complain about?
    • Our commitment to you
    • Other organisations that can help you
  • For tax professionals
    • Working with other government agencies 
    • Managing clients’ expectations
    • Supporting your clients
  • Reviews and reports
    • Work plan 2025-26
    • Current reviews
    • Completed reviews
  • News and media
    • Publications
Lodge a complaint

Publications

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  • Case Study – Bankruptcy and tax debt

    Case Study – Bankruptcy and tax debt

    A sole trader taxpayer had a dispute (or unresolved complaint) with the ATO concerning its intention to disclose a $590,000 tax debt to Credit Reporting Bureaus (CRB) and had been offsetting their tax refunds against the debt. The taxpayer believed the ATO was discriminating against them given they were previously incarcerated and a discharged bankrupt.…

    April 16, 2024
  • Corporate Plan FY25 – FY28

    Corporate Plan FY25 – FY28

    We are currently working on the HTML version of our Corporate Plan. In the meantime, you can download a PDF copy.

    April 11, 2024
  • Case Study – Small Business Company Debt and DPN

    Case Study – Small Business Company Debt and DPN

    The director of a small business company contacted our office in relation to the difficulties she was experiencing in trying to address her company’s debt with the ATO. The ATO had raised superannuation guarantee charge assessments and issued a director penalty notice (DPN) despite the director’s insistence that payments towards the debt had already been…

    March 26, 2024
  • Case Study – Disclosure of Business Tax Debts

    Case Study – Disclosure of Business Tax Debts

    A representative raised concerns with our office that their client was in the process of selling his business and intends to use the funds from the sale of the business to pay his outstanding tax debts. The representative explained that their client had been negotiating for 22 months with the ATO and had offered his…

    March 22, 2024
  • Case Study – Remission of General Interest Charge

    Case Study – Remission of General Interest Charge

    The complainant applied to the ATO for a full remission of General Interest Charge (GIC) on all tax debts due to their extenuating personal circumstances. The complainant had three separate tax debts on which GIC had accrued for a period of over 12 years and two of these debts had been subject to a court-imposed…

    March 22, 2024
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