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  • About us
    • Our people
    • Our legislation and jurisdiction
    • Corporate Information
    • Our policies and plans
    • Senate orders
    • Contact us
  • For taxpayers
    • What can I complain about?
    • Our commitment to you
    • Other organisations that can help you
  • For tax professionals
    • Working with other government agencies 
    • Managing clients’ expectations
    • Supporting your clients
  • Reviews and reports
    • Work plan 2025-26
    • Current reviews
    • Completed reviews
  • News and media
    • Publications
Lodge a complaint

Publications

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  • Annual Report 2023-24

    Annual Report 2023-24

    October 31, 2024
    11 MB
  • Review: ATO administration and management of Objections

    Review: ATO administration and management of Objections

    Reviews and reports The report on objections finalises a review that has been conducted over several years, including the publication of an interim report on 10 October 2022. Objections are an essential part of the tax system and are often the only affordable option open to many taxpayers to challenge tax office decisions. We believe…

    October 30, 2024
    2 MB
  • Senate Order on Non-Corporate Commonwealth Entity Contracts – 1 July 2022 – 30 June 2023

    Senate Order on Non-Corporate Commonwealth Entity Contracts – 1 July 2022 – 30 June 2023

    July 29, 2024
    163 KB
  • Senate Order on Non-Corporate Commonwealth Entity Contracts – 1 July 2023 – 30 June 2024

    Senate Order on Non-Corporate Commonwealth Entity Contracts – 1 July 2023 – 30 June 2024

    July 29, 2024
    61 KB
  • Case Study – Offsetting of Refund against Tax Debts

    Case Study – Offsetting of Refund against Tax Debts

    In a recent IGTO investigation, the complainant asked the Commissioner to exercise his discretion to refund the complainant’s 2023 tax refund instead of offsetting against his tax debt. The complainant was in urgent need of his refund to prevent an immediate risk of homelessness, which he had provided evidence of. The complainant’s original request was…

    July 5, 2024
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