Site Logo

Tax Ombudsman

The website of the Australian Tax Ombudsman

About us
  • Our people
  • Our legislation and jurisdiction
  • Corporate Information
  • Our policies and plans
  • Senate orders
For taxpayers
What can I complain about?
Our commitment to you
  • Other organisations that can help you
For tax professionals
  • Working with other government agencies 
  • Managing clients’ expectations
Reviews and reports
  • Work plan 2025-26
  • Current reviews
  • Completed reviews
News and media
  • Publications
Contact us
Lodge a complaint
  • About us
    • Our people
    • Our legislation and jurisdiction
    • Corporate Information
    • Our policies and plans
    • Senate orders
    • Contact us
  • For taxpayers
    • What can I complain about?
    • Our commitment to you
    • Other organisations that can help you
  • For tax professionals
    • Working with other government agencies 
    • Managing clients’ expectations
    • Supporting your clients
  • Reviews and reports
    • Work plan 2025-26
    • Current reviews
    • Completed reviews
  • News and media
    • Publications
Lodge a complaint

Publications

None selected
None selected
None selected
None selected
None selected
  • The Principles of Taxation Law 2025

    The Principles of Taxation Law 2025

    The Tax Ombudsman, Ruth Owen contributed the Preface to the Principles of Taxation Law 2025 published by Thomson Reuters, written by Celeste Black, Wes Obst, Rami Hanegbi, Sunita Jogarajan, Kerrie Sadiq, Sonali Walpola, Jared Clements, Richard Krever. The Preface outlines the defining principles of trust between citizens, the Government and tax administrators, and highlights how to navigate…

    May 26, 2025
    61 KB
  • Journal article: Principles of Good Tax Administration

    Journal article: Principles of Good Tax Administration

    This article focuses on the importance of good tax administration and what it takes to deliver good public administration within the context of the Australian tax system. As the Inspector-General of Taxation and Taxation Ombudsman (IGTO), I see many examples of where tax administration goes wrong. I am keen to start 2025 with a renewed…

    May 21, 2025
    83 KB
  • Submission to the Senate Legal and Constitutional Affairs Legislation Committee’s inquiry into Oversight Legislation Amendment

    Submission to the Senate Legal and Constitutional Affairs Legislation Committee’s inquiry into Oversight Legislation Amendment

    On 10 December 2024, the Tax Ombudsman lodged a submission to the Committee’s Inquiry into Oversight Legislation Amendment (Robodebt Royal Commission Response and Other Measures) Bill 2024

    May 21, 2025
    292 KB
  • Submission into the House of Lords Public Services Committee’s inquiry regarding child maintenance

    Submission into the House of Lords Public Services Committee’s inquiry regarding child maintenance

    May 2, 2025
    137 KB
  • Corporate Plan FY25 – FY28

    Corporate Plan FY25 – FY28

    We are currently working on the HTML version of our Corporate Plan. In the meantime, you can download a PDF copy.

    April 11, 2025
1 2 … 45
Next Page

Contact us

phone icon Phone: 1300 448 829 location icon Address: GPO Box 551, Sydney NSW 2001
More contact details at https://taxombudsman.gov.au/contact-us/

The Tax Ombudsman works to improve the fairness and integrity of tax ad superannuation administration in Australia.

linkedin icon
  • Accessibility
  • Copyright
  • Disclaimer
  • Privacy Policy
  • Feedback
  • Vulnerability Disclosure