Contact us
Lodging a tax complaint
You can lodge a tax complaint with us anytime by completing our online complaint form.
If you have a tax enquiry, please contact the ATO.
Writing to the Tax Ombudsman
You can write to us at:
Tax Ombudsman
GPO Box 551
Sydney, NSW 2001
Media enquiries
We publish all our media releases on the News and media page of this website. You can also contact the media team directly:
email: [email protected]
Contributions to reviews
If you have any feedback or suggestions about potential improvements to the tax system, please refer to our Work plan 2025-26 for more details about how to take part or suggest new topics for review.
Assisted contact options
If you require assistance to contact our office, you can use either the National Relay Service (for people who are deaf, have a hearing and/or speech impairment) or the Translating and Interpreting Service (for people who are unable to communicate in English).
Details for access both services are provided below.
National Relay Service:
- TTY users phone 133 677 then ask for 1300 44 88 29.
- Speak and Listen users phone 1300 555 727 then ask for 1300 44 88 29.
- Internet relay users connect to the NRS then ask for 1300 44 88 29.
Translating and Interpreting Service:
- 131 450 then ask for 1300 44 88 29.
Local call charges may apply.
Vulnerability disclosure program
The security of our online systems and the information they hold are our highest priority. We take every care to ensure that they are secure and up to date. However, we recognise that despite these efforts there may still be vulnerabilities.
We welcome engagement from the security community and we are grateful for anyone sharing their findings with us to make our system, security even stronger. Our security vulnerability program provides an avenue for you to responsibly report any potential issues or vulnerabilities with us.
Enquiries and complaints about our procurement processes
If you are a supplier and you would like to make an enquiry relating to a procurement process with the Tax Ombudsman or a government procurement complaint, please email us and it will be assigned to the appropriate area.