Review into aspects of the PAYG instalments system

The Inspector-General of Taxation (IGT), Mr Ali Noroozi, today announced terms of reference for his review into the administration of the Pay As You Go (PAYG) instalments system with respect to individual taxpayers and called for submissions.

IGT to review GST refund verification

The Inspector-General of Taxation (IGT), Mr Ali Noroozi, today announced terms of reference for his review into the Goods and Services Tax (GST) refund verification process.

IGT review into ATO’s Fraud Control Management

The Inspector-General of Taxation (IGT), Mr Ali Noroozi, has accepted the Senate Economics References Committee’s (the Committee) request to examine how the Australian Taxation Office (ATO) addresses the risk of fraud and associated issues.

The IGT’s 10th anniversary

The Inspector-General of Taxation (IGT) celebrates 10 years of service to the Australian community this year.

Review into ATO phone line support for registered tax and BAS agents launches

“The ATO is increasingly providing its services online, but 65% of tax agents say they had problems using these services, so many of them pick the phone and call the ATO’s dedicated registered agent phone line to get help, but the feedback I get from agents is that the service has long wait times and is inconsistent, and that they aren’t confident they will get the right answer when they call, or even the same answer each time they call,” says Ruth Owen, Inspector-General of Taxation. “I think that’s worth investigating.”