Our policies and plans
Guidelines and accountability
This section provides access to key documents that outline our policies, operational plans, and governance frameworks.
This page addresses documents that are published to meet the Public Governance, Performance and Accountability Act 2003 (PGPA Act).
Compliance
Our compliance with the PGPA Act ensures transparency and accountability in our operations. Reports are produced across the year and published in our publication search.
Audit and Risk Committee
The Audit and Risk Committee was established to assist the Taxation Ombudsman in fulfilling their oversight, governance responsibilities and obligations under the Public Governance, Performance and Accountability Act 2013. The Committee’s functions and responsibilities are set out in the Audit and Risk Committee Charter.
Risk Management Framework
This framework outlines our approach to identifying, assessing, and managing risks to ensure the effective delivery of our services.
Commonwealth of Australia Public Service Act 1999 Section 15(3) Procedures for Determining Suspected Breaches of the Code of Conduct
On 01 November 2021, Ms. Karen Payne, Inspector-General of Taxation, published the Commonwealth of Australia Public Service Act 1999 Section 15(3) Procedures for Determining Suspected Breaches of the Code of Conduct.
Tax Ombudsman and Australian Taxation Office Complaints Handling Guidelines
This document provides operational guidelines between the Tax Ombudsman and the Australian Taxation Office regarding tax complaints lodged with the Tax Ombudsman.
Tax Ombudsman and Australian Taxation Office Review Operational Guidelines
This document provides operational guidelines between the office of the Tax Ombudsman and the Australian Taxation Office for the conduct of Tax Ombudsman reviews.
Tax Ombudsman Complaint Categories
All approaches to the Tax Ombudsman are recorded and categorized (categories range from ‘0’ to ‘5’) for case management and reporting purposes. The Tax Ombudsman provides a short-form summary of the classifications used to assist in understanding the nature of the services we provide to the community and the Tax Ombudsman’s reporting in relation to the same.
Tax Ombudsman Statement of Business Ethics
This statement of business ethics sets out the expectations of the Tax Ombudsman and explains the mutual obligations between goods and service providers, contractors, and ourselves. Importantly, our agency is a Commonwealth integrity agency and as such seeks to meet and observe the highest standards of integrity within the Australian community and Commonwealth.
Tax Ombudsman Statement of Compliance with Child Safe Framework
This statement sets out the Tax Ombudsman’s compliance with the Commonwealth Child Safe Framework. We are committed to fostering a culture of child safety and continues to integrate child safety initiatives into our organisational culture and work practices.