Quarterly Newsletter – September 2025 Edition

Message from the Ombudsman, Ruth Owen CBE

Welcome (or welcome back) to our newsletter. It’s been a while since we’ve sent out a newsletter and we are excited to kick start our communications again.

I recently marked my 12-month anniversary as Tax Ombudsman – it’s been a pleasure to meet so many hard-working and passionate people in the sector and achieve some important goals as an agency. But there’s still a lot more to be done and I look forward to updating you on the key pieces of work to come.

Our new Corporate Plan is out now! It outlines the considerable progress we’ve made over the last 12 months, our strategic priorities going forward and where we will be focusing our efforts. I encourage you to have a read.