For tax professionals
You can lodge clients’ complaints
You can lodge complaints about the ATO or TPB on behalf of your client.
When lodging a complaint on behalf of another person, we require an authorisation from them to discuss their affairs. You will also need to complete a standard authorisation form which may be accessed through the complaint form.
You don’t need to be a registered tax agent to be a representative, provided they have completed authorisation form for you to assist them.
Enhancing tax administration together
We are committed to collaborating with tax professionals to foster a fair, transparent, and efficient tax system. We recognise the vital role tax professionals play in assisting everyday Australians navigate the tax system.
This section of the website is designed for tax professionals, by housing information and resources around our work in the sector.
Our commitment to collaboration
We actively engage with tax professionals through:
- Industry conferences and events: participating in forums and discussions to stay informed about industry challenges and to share insights.
- Partnerships with Government agencies: working alongside entities like the Australian Taxation Office (ATO) to improve tax administration practices.
- Consultation on systemic issues: seeking feedback from tax professionals to identify areas for improvement within the tax system.
- Raising awareness: creating meaningful work to educate taxpayers on our services and promote trust in tax administration.
Principles of good tax administration
We have established the principles of good tax administration. These principles serve as a benchmark for evaluating and improving tax administration practices. The principles are:
The Tax Ombudsman has written The Principles of Good Tax Administration. Other articles written by her are published as ‘thought leadership’ in our publication search
Resources for tax professionals
We provide a range of resources to support tax professionals in their practice:
- Guides and publications: access detailed reports, publications and thought leadership on various aspects of tax administration.
- Case studies and examples: learn from real-world scenarios through our complaints to inform recommendations for improvement.
- Updates on investigations and reviews: stay informed about ongoing and completed reviews that may impact your clients.
Resources we have created for tax professionals to use when supporting clients or in their own work are listed on our for tax professionals section.
For more thought leadership from the Tax Ombudsman, are listed in our publications search.
Engage with the Tax Ombudsman
The Tax Ombudsman regularly attends events to connect with tax professionals and the broader community. Her involvement includes attending and speaking at:
- Conferences and forums
- University and tax clinic presentations
- Stakeholder discussion groups
- Public sector and Government agency events
If you’re organising an event or forum and would like the Tax Ombudsman to participate, please reach out to us. We welcome opportunities to engage with taxpayers and tax professionals to contribute to meaningful discussions about the tax system. Email [email protected]
Get involved and stay connected
We encourage tax professionals to engage with us by:
- Providing feedback: share your experiences and suggestions to help us improve our services.
- Accessing our resources: utilise the materials available on our website to enhance your practice.
- Contribute to systemic reviews: read up on our latest systemic reviews to see how you can contribute to improving the tax system.